We deliver the WOW.
Our dedication to artistic quality is second to none. It defines us. We deliver artists that inspire awe and provide unique experiences our patrons can’t get elsewhere. We take pride in our stellar track record of artists who want to return.
Our commitment to excellence lives in everything we do. Details matter to us. We display quality in all aspects of the organization, from our daily work to the patron experience and beyond. We never stop improving and our rigorous standards ensure this commitment.
Our passion for the mission drives us. It’s why we are here. We are committed to delivering a wide variety of meaningful and inspiring experiences for our artists, patrons, partners, and the community. The work we do thrills us, too.
We practice radical hospitality.
Our brand is built on being the best in hospitality. We love this. We provide a memorable experience where kindness and respect permeate every facet of our work. We want those we serve to enjoy an engaging and personal respite from everyday life, and we strive to exceed expectations.
Our culture of genuine gratitude is on display. We leave our egos at the door and the drama on the stage. We make thankfulness and appreciation customary features of daily work life by regularly showing all of those we touch that we’re grateful for their contributions to our success.
Our atmosphere is positive and fun. It’s how we roll. We choose to approach work in an optimistic way and are always friendly, personable, and responsive to others. We work hard but we keep things in perspective and make work fun whenever possible.
We welcome everyone here.
Our commitment to diversity runs deep. We revel in difference. We invite everyone into the experience and work hard to nurture diversity, inclusivity, acceptance, and accessibility. We respect everyone and strive to make all – from patrons to artists, staff, board, and beyond – feel valued and appreciated.
Our environment fosters inclusion and reflects our community. It makes us stronger. We maintain a warm, friendly, and open atmosphere where all who touch us are engaged, seen, heard, and celebrated – regardless of ethnicity, gender identity, sexual preference, or socio-economic background.
Our actions speak louder than words. We wouldn’t have it any other way. We leverage relationships with key partners to pursue programs and educational opportunities that reflect and serve our community. We invest in training that promotes diversity, equity, and inclusion and continue to diversify our board.
We invest in each other.
Our support for each other is defined by care. We don’t talk about each other, but to each other. We value one another as individuals and promote harmony and trust in our work. We deal with issues immediately, directly, and with respect. We foster a work culture that prioritizes well-being, balance, and personal and professional growth.
Our greatest work is accomplished as a team. No one does it alone. We are devoted to a trusting environment where employees feel appreciated and empowered to do their best work. We believe in teamwork, collaboration, and leveraging our collective genius.
Our individual and creative contributions are celebrated. We are unique and proud of it. We encourage all team members to openly share their differences, opinions, views, and ideas without fear. We are consistently honest, respectful, and genuine. We promote projects and ideas that energize our employees and give them purpose. We take time to celebrate our successes.
We do the right thing.
Our work is defined by strong performance and accountability. If it’s to be, it’s up to me. We operate with clearly defined goals and objectives and reward excellence. We are accountable to ourselves, each other, and the organization. We go the extra mile to make sure we deliver our very best in all we do.
Our focus is on best practices and long-term success. We’re in it for the long haul. We support our mission and vision in a manner that ensures our long-term survival and lasting influence. We are committed to an audience, artist, and employee experience that is unique and approaches risk in a thoughtful, brave, and responsible way. We are structured, organized, and positioned for flexibility, adaptability, and future success.
Our operations support ethical and responsible behavior. The buck stops with us. We value systems and protocols that promote the outcomes we desire. We are responsible with our resources and good stewards of the funds entrusted to us, creating world-class experiences with elegance and economy. We cherish open, honest, and complete internal and external communications.